Excellence in Customer Service Award
We recognize the people, products and organizations dedicated to helping customers get the services they need.
Celebrating those on the Frontline of Satisfaction
You know the stats.
It costs 600% more to attract a new customer than it does to retain one. Customers who engage with or purchase your product or service at least three times are twice as likely to remain loyal customers. Companies who value quality customer service programs see upwards of 90% retention rates. We could go and on.
In short, the value of customer service is no secret. Doing it well is also not an easy feat. So our Excellence in Customer Service Award aims to recognize the organizations that are making their customer experience a priority, as well as the innovative tools and solutions in the marketplace that are making it easier for them to do it.
We select winners for eight prestigious awards over three different categories.
Our program distributes eight major awards: Organization of the Year, Transformation of the Year, Executive of the Year, Manager of the Year, Front-Line Pro of the Year, Consultant of the Year, Outsource Partner of the Year, Technology of the Year. Download our full nomination guide for the full list of industries and solutions the Excellence in Customer Service Awards encompass.
Awarded to an organization whose collective performance has driven the entire group to exceed the sum of individual efforts.
Products or Service
Awarded to a single product or service or line of products or services launched or updated in the last 12 months.
Awarded to an executive whose leadership in the organization and industry have led to the delivery of innovative solutions.