Here are the 92 Names Leading the Way in Customer Service in 2023


PHILADELPHIA, PA—April 12, 2023—Today, the Business Intelligence Group named 92  companies, executives and products as winners of the 2023 Excellence in Customer Service Awards. This annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service.

“The role of customer service is changing every day and the winners of this year’s program highlight the people, organizations and products that are really improving how consumers connect with companies,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. 

The 2023 Excellence in Customer Service Awards winners are listed below:

Executive of the Year

  • Nataliya Andreychuk, Viseven
  • George Grinnell, WatchGuard Technologies
  • Alex Levin,
  • Vesna Ryan, Six Degrees Medical
  • Brandon Sawalich, Starkey
  • Stu Sjouwerman, KnowBe4
  • Bobby Smith, Zonar
  • Tracey Tink, Censia
  • Naomi Wheeless, Square

Front-line Pro of The Year

  • Priscilla Gomes-DaCosta, Axis Communications, Inc.
  • Eli Gotfryd, Frontier Dental Supply, Inc.

Manager of the Year

  • Mary Perry, Mike Albert Fleet Solutions
  • Mark Allan Marra, WatchGuard Technologies
  • Brandon Barna, Invafresh

Organization of the Year

Micro - 10 or fewer employees

  • 1706 Advisors

Very Small - 11-100 employees

  • Advant-EDGE Solutions of Middle Atlantic, Inc.
  • Continental Utility Solutions, Inc. (CUSI)
  • Frontier Dental Supply, Inc.
  • Honey Do Men
  • Makers Nutrition
  • Marley Drug
  • Netcoins
  • Omnira, Client Services Team
  • OnSIP
  • PayJunction 
  • Simple Syllabus
  • Sleeplay
  • Squaremouth Inc.
  • Wisetack

Small -  100-999 employees

  • AdCellerant
  • Angara Inc.
  • Aventon
  • Brighton Health Plan Solutions Customer Service Team
  • Broadvoice Customer Success Orientation Team
  • CM Heating
  • EcoEnergy Insights
  • Evisort
  • Hometap
  • Intuit Canada Customer Success Team
  • Lexie Hearing
  • Payroc
  • QTS Data Centers
  • Seneca Technical Support

Medium -  1000-9,999 employees

  • Automation Anywhere
  • BairesDev®
  • Bluehost 
  • City of Kitchener, Revenue Division
  • Datasite
  • Gebrüder Weiss USA
  • ShipMonk
  • Springfield Clinic
  • Square 
  • Zayo Group

Large -  More than 10,000 employees

  • TELUS International

Outsource Partner of the Year

  • CCI Global
  • Encora Professional Services
  • KM2 Solutions
  • ModSquad
  • My BFF Social
  • Omni Interactions
  • Prestige Development Group
  • Qbic Technology Co., Ltd.
  • ResultsCX
  • Startek
  • Working Solutions

Technology of the Year

  • Advantest ACS Edge
  • Agiloft CLM
  • AppFolio Property Manager
  • Banyan Technology
  • Calix Customer Success Team
  • Concentrix Insights Platform [CIP]
  • Fareportal Chatbot 
  • IntouchCX Generative AI
  • Jane App
  • Lenovo Premium Care Plus
  • RackTop Systems BrickStor Security Platform
  • Regroup Mass Notification
  • RentRedi
  • Spectro Cloud
  • Verint Automated Quality Management
  • Vertafore
  • Vodafone

Transformation of the Year

  • Animal CET - Customer Experience Team
  • BC Lottery Corp Customer Service Center
  • Planful
  • Seismic’s Enablement Maturity Growth Plans
  • WalkMe Customer Success Group
  • Yext and Optum

This year’s judges also recognized the following companies as finalists: a4 Advertising,, Branching Minds, Bublup, Clearwater Analytics, Cymbiotika LLC, Endurance Warranty Services, LLC, H&H Group, HGS, IntouchCX, LEAP Legal Software Canada, Medela, National Debt Relief, Paycor, PowerSchool,, Resident, Simplr, SS&C Intralinks, SuccessKPI, The Tambellini Group, WatchGuard Technologies, Weave, WebCE, and Wejo.

For more information about the Excellence in Customer Service visit

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.