These are the 40 Names Leading the Way in Customer Service


Business Intelligence Group Announces the Winners of the 2019 Excellence in Customer Service Awards

PHILADELPHIA, PA—May 7, 2019—Today, the Business Intelligence Group named 40 companies, executives and products as winners of the 2019 Excellence in Customer Service Awards. This annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service.

“According to a recent report, more than half of all consumers globally have a higher customer service expectations than they did just one year ago, so it should come as no surprise that companies and vendors alike are investing time and capital in improving customer outcomes,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “We are thrilled to be honoring this year’s winning executives, companies and products as they focus on improving how we all experience the companies and organizations that we rely on in our daily lives.”

The 2019 Excellence in Customer Service Awards winners are listed below:

Consultant of the Year

Executives of the Year
Jennifer Dearman, Vice President of Global Customer Success, Kronos Incorporated - Internet and Technology

Kevin Ortner, President and CEO, Renters Warehouse  - Real Estate

Stu Sjouwerman, CEO and Founder, KnowBe4 - Software

Danielle Fisher, Director of Global Support, KeepTruckin - Transportation

Front-Line Pro of the Year

Provident Financial Romania  - Financial Services

Organization of the Year


AdCellerant - Business Services

Agiloft - Internet and Technology

FastSpring - Software

OnSIP - Telecommunications

Realeflow - Real Estate

RoamRight, an Arch Insurance Company brand - Insurance

TradePMR - Financial Services


AireSpring - Telecommunications

Copyright Clearance Center - Non-profit

Diligent -  Other

Spireon, Inc. - Transportation

SquareTrade, an Allstate company  - Internet and Technology

V Digital Services - Business Services

Yext - Software


Provident Financial Romania - Financial Services

Vivial - Business Services

Vivint Smart Home - Internet and Technology

International Cruise & Excursions (ICE) - Travel and Leisure

Outsource Partner of the Year


Ansafone Contact Centers



Technology of the Year

Small - Software

Passage AI - Other

Valimail - Internet and Technology

Voicesense - Voice-based Predictive Analytics Technology - Other


Astute Bot: Digital Customer Self-Service - Software

Star2Star Full Spectrum Communications Solution - Telecommunications

SmartDrive Systems, Inc. - Transportation

Toast Inc. - Internet and Technology


Citi Retail Services - Financial Services

Verint - Business Services

Transformation of the Year

Agero, Inc. - Internet and Technology

Citi Retail Services - Financial Services

Klook - Travel and Leisure

ServiceNow - Software

In addition to the winners above, this year’s judges also recognized several companies as finalists including Adaptiva,, Delphix, DreamHost, HGS, InsureMyTrip, LogicMonitor, PERQ Software, PlumChoice, Prepaid Ventures, Simple Syllabus, Snapt, Inc., Strikedeck, Thycotic, UJET, and VIPdesk.

For more information about the Excellence in Customer Service visit

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

Maria Jimenez
Chief Nominations Officer
+1 909-529-2737