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It costs 600%-700% more to acquire a new customers versus retaining an existing one.

Companies that deploy a well-crafted customer service program enjoy a 92% customer retention rate.

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With those facts in mind, it is no surprise that companies are investing in customer experience and customer service programs to drive loyalty and develop deeper relationships with their customers.

For 2019 we are hosting the inaugural Excellence in Customer Service Awards. Unlike other programs, we will celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success.

Sign Up To Stay Up to Date with the Excellence in Customer Service Awards


Complete the details below to get updates on the 2020 program and to get your copy of the 2019 Nomination Guide.

  • Deadlines & Fees

  • Nomination Form

  • Tips for winning

2019 Winners and Finalists

Read the full press release.

Award Categories

The Excellence in Customer Service Award will be given out for superior performances in the past 12 months. Nominees will select an award category and their industry. Consultants, outsource partners and technology providers can choose either the industry they specialize in or their own industry.

Organization of the Year

Transformation of the Year

Executive of the Year

Manager of the Year

Front-Line Pro of the Year

Consultant of the Year

Outsource Partner of the Year

Technology of the Year

Winners Package

  • One personalized trophy per winning entry

  • A digital logo for royalty-free use online and in print

  • A Business Intelligence Group-issued press release announcing the winners

  • A press release template suitable for release by your organization

  • Feedback and scoring on your entry as provided by judges

  • Recognition by the Business Intelligence Group to its community of 20,000+ executives

  • Recognition on the Business Intelligence Group’s website

  • Recognition on the Business Intelligence Group’s social communities (LinkedIn, Twitter, and Facebook)

  • Winners will have the opportunity to purchase additional trophies.