Siva Venkatesh Arcot

Experienced Solutions Manager at Cisco Systems with 17+ years in VOIP, IP Telephony, and Contact Center solutions, specializing in Cisco Contact Center technologies (on-prem and Webex). Proven expertise in cloud migrations, AI and analytics integration, and multi-vendor systems. Skilled individual in technical consultancy, customer success management, and delivering seamless customer journeys, with strong abilities in managing escalations and enhancing customer experience through innovative solutions.