Zak Fay, AI Innovation Manager at BDO, is leading the RAID team, an internal AI innovation group that is turning a highly regulated global accounting firm into an AI powered force multiplier for its professionals. In this episode, Russ and Zak walk through how BDO went from early experiments with ChatGPT to launching Chat BDO on Azure OpenAI and rolling out nine AI agents in under a year, all while keeping data secure, governance tight, and people at the center.