Prashant Desale leads health and benefits engineering at WEX, an enterprise technology solutions company serving millions of employees managing HSAs, FSAs, COBRA, and benefits administration. His team recently built an AI-powered claims processing system that reduced reimbursement time from days or weeks down to 10 to 15 seconds. In this episode, Russ and Prashant dive into the eyes, brain, and judgment framework behind the system, why they trained the AI to express uncertainty rather than force a decision, and the agent-AI mesh roadmap ahead.