Latane Conant is helping companies rethink customer service as a relationship builder, not just a cost center. As CMO of Parloa, she is working at the intersection of AI agents, voice, customer experience, and enterprise support. In this episode, Russ and Latane explore why the customer service side of the buyer journey has become one of the biggest missed opportunities in business, and dive into Parloa's AI voice agent platform and its mystery shopping study of the Fortune 2000.