Abhay Jajoo is helping life sciences companies use AI to find better answers faster. As CEO and Founder of CustomerInsights.AI, Abhay works with pharma, biotech, and life sciences teams to identify patients, understand physicians, improve commercial decision making, and make sales and marketing operations more efficient. CustomerInsights.AI recently won an AI Excellence Award for its work bringing hyper-vertical AI into life sciences commercial analytics.
In this episode, Russ and Abhay explore why pharma commercial operations have been slow to move away from people-heavy consulting models, and why AI is now creating a better path for answering business questions at scale. They dive into CI Parthenon, CustomerInsights.AI's foundational platform for integrating, transforming, modeling, and visualizing commercial data, and CI Athena, the company's agentic AI platform built specifically for life sciences commercial analytics.